Terms of Service

Updated and Applicable as of 2:52 pm AEST 9 April 2025

Background

Megan Hemmings T/a Self Sown Healing is an Australian practitioner of complementary, holistic and somatic healing modalities who offers individual services online and from time to time group services at in-person venues and online.

Parties

This Terms of Service or Agreement is made by and between Megan Hemmings ABN 61 794 667 113 T/a Self Sown Healing (also referred to as the 'Practitioner', 'Facilitator', 'us', 'our', 'we', 'they') and YOU, the Client (also referred to as 'Participant', 'your') and is legally binding.

The purpose of this Agreement is to clarify the roles and expectations of working together. This Agreement supersedes and prevails over any prior agreement or understanding (if any) between you and the Practitioner.

By receiving this Agreement via email or through our website www.selfsownhealing.com and by continuing to use the services provided by us, you are considered to have read and accepted its Terms and Conditions, even if you haven't signed it.

You can review the most current version of this Terms of Service at any time at www.selfsownhealing.com/terms-of-service (a link is also provided in the website footer). We reserve the right to update, change or replace any part of this Terms of Service by posting updates and/or changes to our website.

It is your responsibility to check this page on the website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our full contact details are:

Please read this document carefully and address any questions to us at the email address above.

Terms and Conditions

SERVICES

We provide individual and group services to Clients / Participants.

A summary of each service is listed below.
Full descriptions of each service are available on the website.

Additional services

We may include additional services, or the inclusions may change to suit Client / Participant needs and preferences.
This Agreement applies to any agreed additional services.
Additional services will be confirmed with the Client / Participant by email.

Current services

I:I Meeting: one-on-one meeting online or by phone (national call within Australia) $0 (up to 30 min).
- A complimentary meeting with the practitioner for a range of individual purposes.
Initial Session: one-on-one online session $120 aud (1 hr).
- Intake session to help best support the client in subsequent sessions
Embody Sessions: one-on-one online sessions - Single $120 aud (1 hr); Trio $360 (3 x 1 hr)
- Personalised sessions drawing on Embodied Processing, brief Constellations and Complementary Practices (prerequisite - Initial Session).
Listening Sessions: one-on-one online sessions - Single $60 aud (30 min); Trio $180 (3 x 30 min)
- Experiential session centred around listening with presence; additional support for existing clients.
Immersive Constellation Session: one-on-one online session $180 aud (up to 1.5 hrs).
- Experiential session centred around a one-on-one Family / Systemic Constellation (prerequisite - Initial Session)

SERVICE DELIVERY

You understand and agree:

Individual services are delivered via Zoom online video conferencing.
An individual service which is complimentary or part of a group service may also be delivered via phone call (Australian numbers only) at the Practitioner's sole discretion.
Group services are delivered at in-person venues or Zoom video conferencing, depending on the service.
Group services held from time to time can also include a collaborative facilitator whose professional information is provided on the relevant service information page at www.selfsownhealing.com.
Services are required to be booked through the website at www.selfsownhealing.com.
Services must be booked and completed within the agreed timeframe.
Services booked may not include or be attended by a third party (yours) unless agreed in advance by both you and Practitioner.
Services are non-transferrable.
Services are not delivered to Clients / Participants based in the US or under its governance.
Any changes to session times for a service or delivery must be requested in writing to the email address provided under the Parties section of this Agreement.

Rescheduling & Cancellations

Rescheduling and cancellations for any service is permitted via the email address provided under the Parties section of this Agreement.

You understand and agree:

To cancel and reschedule a session for an individual service without penalty, you must give at least 24 hours notice.
Your rescheduled session for an individual service must be within 3 months of the original booking.
To cancel a group service without penalty, you must give at least 7 days notice.
If you cancel and/or reschedule a service with insufficient notice or are a no-show, it may result in forfeiture of that service with any additional services considered a new booking and charged accordingly.
We reserve the right to cancel and/or reschedule any service at our sole discretion (see refunds below).

PAYMENT

You understand and agree:

Full payment of the fee is required to secure and book the paid service selected.
Pricing is valid for the term of the service provided.
We are not under any obligation to maintain the same offer or pricing should you wish to extend the service term.
All prices are stated in Australian Dollars.
All payments are required to be made using PayPal (credit card or funds transfer).

REFUND POLICY

You understand and agree:

To receive a full refund, you must give at least 24 hours notice of cancellation for an individual service and at least 7 days notice for a group service.
Your refund request after cancellation must be within 180 days of original payment.
Refund requests for services you cancel with inadequate notice or after a no-show due to exceptional circumstances are considered on an individual basis and are given at our sole discretion.
If we cancel an individual or group service you will receive a refund.
If we reschedule a group service you can opt to receive a refund or have fees held in credit.
All requests for refunds must be made in writing via the email address provided under the Parties section of this Agreement detailing the reason for your request.

CLIENT / PARTICIPANT OBLIGATIONS

Individual and group services

You understand and agree:

You are of legal adult age.
Working with us requires your willingness to engage in open communication and respectful conduct.
Our services can involve somatic or body-centred and intense emotional experiences as well as light physical activity and you accept full responsibility for your participation and processing.
It is your responsibility to disclose any existing or new health issues or conditions - physical, psychological or psychiatric - as well as any specific needs before commencing an individual or group service and on an ongoing basis and you will arrange a call with the Practitioner as needed to discuss confidentially.
Depending on your individual situation, there may be times when a service is not recommended or you may need to provide a letter from your GP or other medical specialist letter stating you can participate in a service.
You will also not participate in any service if suffering psychosis, using mind-altering drugs, other hallucinogens, recreational drugs or are on medication that may trigger strong emotional or physical responses.
If during services you experience significant discomfort, difficulties or challenges you will ensure this is promptly communicated to the Practitioner so you can be appropriately supported.

Additional obligations for group services

You understand and agree:

You acknowledge that all discussions, conversations and, in particular, any identification of any individual is to be kept confidential and not to be discussed or disseminated at any time outside group sessions for a service.
Any comments, feedback, information, recommendations, experiences or other discussions you may participate in (Comments) during any group session for a service must be made in the spirit, culture, context and ethos of the group session and purpose generally and promote a respectful, safe and secure environment.
Comments are not permitted that encourage illegal intent, fraud and collusion, defamation, harassment or solicit business, are abusive or malicious against any other participant, our staff or any third party.
We may remove and ban you or any other Participant who violates these Terms, without notice and at our sole discretion.
We may take any other action, where required, against any person that does not abide by these Terms or where action is taken against us by any person, visitor or third party as a result of your Comments.
Opinions, advice and all other information expressed by participants in Comments are theirs and not that of the Practitioner or anyone associated with the group or business. You rely on and/or act on any such information at your own risk.
Any action you choose to take with any other participant or person in any group, outside the group or indirectly through our services, including but not limited to the provision of your personal information, phone, email, arranging a meeting, setting up social media groups or other activities with anyone is at your own risk. We are at no time responsible for or liable for any action you choose to take under any circumstance.

Session preparation

You will prepare for each session of a service based on information provided.
You will be ready on time for each session.
Where your individual session is online, you will ensure you are somewhere private and undisturbed so you can be completely present.

Communication

All questions and queries are to be directed to us via the email address provided under the Parties section of this Agreement.
Communication is managed as above.

INTELLECTUAL PROPERTY

We own all Intellectual Property and related material (the "Intellectual Property"), including but not limited to articles, reports, resources, audio, literature, written documents, questionnaires, videos, specifications or another other material that may be:
- required to assist and enable the Services to be performed;
- developed or produced under this Agreement or through the course of or arising out of working with you.
The Client is granted a non-exclusive limited-use license (personal only) of this Intellectual Property.
The title, copyright, intellectual property rights and distribution rights of the Intellectual Property remain exclusively with the Practitioner.

ACKNOWLEDGMENT & DISCLAIMER

The Practitioner holds professional qualifications, certifications and coverage and works in accordance with generally accepted industry practice and standards. However, they are not a doctor, psychologist, psychiatrist, lawyer or financial advisor. It is important to consult with medical, legal and financial professionals for specific for assistance in those areas.
Others we may include in the delivery of group services from time to time also hold relevant qualifications, professional coverage and work in accordance with generally accepted industry practice and standards.

You understand and agree:

Services with us may result in both tangible and intangible changes. This may involve experiences, including but not limited to, an energy release, a shift in mood or emotional state, an increased sense of internal well-being and a shift in how you view your world.
We bring to your experience our personal and professional expertise, offering a unique and valuable presence.
At all times, you are responsible for your decisions. Your well-being is the primary focus, and we are here to support you on your journey with the utmost respect and care.
You have engaged our services at the agreed Fee, acknowledging the value of the support, guidance and facilitation provided.
While we strive to offer valuable services, the outcomes of these services cannot be guaranteed.
You acknowledge that the effectiveness of the services and the information, support, guidance and facilitation provided depends on many factors, including your commitment. As such, you are 100% responsible for your participation in these services as well as any individual outcomes.
The Practitioner and Self Sown Healing or anyone associated with the delivery of our services are not liable for any damages, loss, or injury arising from your reliance on any information, support, guidance or facilitation provided. This is only for the purposes of your well-being and empowerment and you must use your judgment and make your own decisions.
If you have any specific questions or concerns about any medical matter, you will consult your doctor or healthcare provider promptly.
If you believe you may be experiencing a medical condition, you will seek immediate medical attention from your healthcare provider.
You will not delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information, support, guidance or facilitation received from us.
Nothing in this disclaimer limits or excludes any liability that cannot be limited or excluded by applicable law.
By engaging in these services, you acknowledge and agree to the above terms, understanding that we are here to support you, but you are ultimately responsible for your well-being and decisions.

CONFIDENTIALITY

In working together, the relationship must be built on trust; thus, the Practitioner is committed to the utmost confidentiality.
All information (written or verbal) that you share with us, and vice-versa, as part of the relationship will be kept confidential, unless disclosure is required in circumstances such as:
- group services where you are engaging in collaborative processes and shared experiences
- practitioner supervision for professional development (your name and contact details remain anonymous)
- fear for your or another person's safety (as required by law)
- a court order or subpoena (as required by law)
We will keep details of all consultations, sessions, client information, and associated data shared for purposes required to complete the contracted services confidential during and after the period of this agreement.
While every effort will be made to maintain the security and confidentiality of all information shared, we take no responsibility for the security of information shared via third-party applications such as email providers or social media platforms that may be accessible to third parties.
We will not use your name as a reference without first receiving written consent.
If sessions are being recorded by prior written consent, we will also inform and check-in with you of the intent to record before proceeding.
The recordings will not be made public in any way unless a written agreement is sought from you.

LIABILITY AND INDEMNITY

Our liability for services is governed by Australian Consumer Law and these Terms and Conditions.
Your statutory rights as a consumer under Australian Consumer Law are fully protected.
We exclude all other express or implied guarantees, warranties, and terms except those stated here to the extent permitted by law.
We guarantee that our services will be provided with due care and skill and will meet the advertised purpose.
If we can't exclude liability, our total liability is limited to re-supplying the services or refunding what you paid at our discretion.

Warranty and Indemnification

We will provide our services diligently, with proper care and skill, and according to the terms of this Agreement.
You agree to protect us from any claims related to:
- The performance or non-performance of our services, or
- Any breach of this Agreement.

TERMINATION

Either Party may terminate this Agreement by providing at least 48 hours notice in writing to the other Party.

Termination by us

Except as provided in this Agreement, where this Agreement is terminated with or without cause and through no action or fault of the Client, any payment for unfulfilled services without any fees or charges will be refunded to the Client.
Payment for fulfilled services will not be refunded.

Termination by you

Except as provided in this Agreement, where the Client terminates this Agreement, the Client is liable for all outstanding fees. Payment is required in full within 3 working days of the termination date.
Payment for fulfilled services will not be refunded.

CONCERNS AND ISSUES

You understand and agree:

You will contact us immediately with any concerns to be resolved quickly and effectively through friendly consultation.
In the unlikely event a dispute cannot be resolved in the first instance, the following Dispute Resolution Procedure must be followed:
- You must advise us in writing of the nature of the dispute, the outcome you seek and what actions you believe will settle the dispute.
- You agree to meet in person or online in good faith to resolve the dispute by agreement and compromise.
If an agreement cannot be reached to resolve the dispute, any party may refer to a mediator to determine the time and place for mediation.
Both parties must attend the mediation in good faith to resolve the dispute through mediation or other alternative dispute resolution processes.
The parties agree that legal action will only be commenced if mediation is unsuccessful.
Confidentiality is paramount to the reputation of both Parties.
At no time will any communications or discussions be made public. This includes but is not limited to any social media platforms or websites of either Party.
Any public discussion or comments about either Party will be considered defamatory, harmful or otherwise damaging and will be the subject of compensation in any mediation or litigation claim.

GOVERNING LAW

The State of NSW Australia governs the Terms and Conditions of this Agreement.
Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of New South Wales for determining any dispute concerning this Agreement.